标准化护理操作规程管理在提升肾移植术后护理质量及患者满意度中的作用

doi:10.3969/j.issn.2095-5332.2020.02.012

实用器官移植电子杂志 ›› 2020, Vol. 8 ›› Issue (2): 123-126.DOI: 10.3969/j.issn.2095-5332.2020.02.012

标准化护理操作规程管理在提升肾移植术后护理质量及患者满意度中的作用

朱晓荣，李丹，王华，史罗宁，唐怡

西安交通大学医学院第一附属医院器官移植研究中心肾移植科，陕西西安 710061

出版日期:2020-03-20 发布日期:2021-07-02
基金资助:
西安交通大学医学院第一附属医院院基金（2016HL-17）

The application of standardized nursing procedures management in improving nursing quality and patient satisfaction in renal transplantation department

Zhu Xiaorong，Li Dan，Wang Hua，Shi Luoning，Tang Yi.

Department of Nephrology，Organ Transplantation ResearchCenter，the First Affiliated Hospital of Xi'an Jiaotong University School of Medicine，Xi'an 710061，Shannxi，China

Online:2020-03-20 Published:2021-07-02

摘要/Abstract

摘要：

目的探讨标准化护理操作规程管理在提升肾移植术后护理质量及患者满意度的作用。方法通过实施标准化护理操作规程，对实施前后肾移植科发生的护理工作缺陷率、护理质量以及患者满意度进行统计分析。结果实施标准化护理操作规程后，护理工作缺陷率为 4.88%，远低于实施前（24.39%）；护理质量的 5 个方面评分均高于实施前，P ＜ 0.05 ；患者满意度在 4 个方面的得分均高于实施前，差异具有统计学意义。结论实施标准化护理操作规程，可以提高肾移植科的护理质量，提升患者的满意度，减少甚至避免护理不良事件的发生。

关键词:

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肾移植科 , ">流程管理 , ">护理质量 , ">满意度

Abstract:

Objective To explore the application of standardized nursing procedures management inimproving nursing quality and patient satisfaction in kidney transplantation department. Methods The nursingwork defect rate，nursing quality and patient satisfaction in kidney transplantation department before and after theimplementation of standardized nursing procedures were statistically analyzed. Results After the implementationof standardized nursing procedures，the nursing work defect rate was 4.88%，far lower than that before theimplementation（24.39%）. The scores of 5 aspects of nursing quality were all higher than before implementation，P ＜ 0.05. The score of patient satisfaction in 4 aspects was higher than that before implementation，and the differencewas statistically significant. Conclusion The implementation of standardized nursing procedures can improve thequality of nursing in kidney transplantation department，improve the satisfaction of patients，and reduce or even avoidthe occurrence of adverse nursing events.

Key words:

Kidney transplantation department, Process management, Quality of care, Satisfaction,

朱晓荣, 李丹, 王华, 史罗宁, 唐怡.

标准化护理操作规程管理在提升肾移植术后护理质量及患者满意度中的作用

[J/CD]. 实用器官移植电子杂志, 2020, 8(2): 123-126.

Zhu Xiaorong, Li Dan, Wang Hua, Shi Luoning, Tang Yi..

The application of standardized nursing procedures management in improving nursing quality and patient satisfaction in renal transplantation department

[J]. Practical Journal of Organ Transplantation(Electronic Version), 2020, 8(2): 123-126.

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https://syqgyz.magtechjournal.com/CN/Y2020/V8/I2/123

标准化护理操作规程管理在提升肾移植术后护理质量及患者满意度中的作用

The application of standardized nursing procedures management in improving nursing quality and patient satisfaction in renal transplantation department

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